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1. Global transportation (except for some countries and APO / FPO)
2. After the payment is verified, the order will be processed on time.
3. We only ship to the confirmed order address. Your order address must match your shipping address.
4. The transportation time of the service is provided by the carrier and does not include weekends and holidays. Shipping time may vary, especially during holidays.
5. If you have not received the goods within 30 days of payment, please contact us. We will track the shipment and we will contact you as soon as possible and respond. Our goal is customer satisfaction!
6. Due to inventory status and time difference, we will choose to ship your items from the first available warehouse for fast delivery.
1. You have 7 days to contact us, 30 days from the date of receipt. If this item is owned by you for more than 7 days, it will be considered used and we will not send you a refund or replacement. with no exceptions! The freight is borne by the seller and the buyer.
2. All returned items must be in the original packaging, you must provide us with the tracking number of the goods, the specific reason for the return.
3. If the product does not meet the requirements of the promotion, we will bear all shipping costs. 1. Your opinion is very important to our business development. If you are satisfied with our products, please leave a 5 star comment, thank you very much.
2 Please do not leave negative comments without asking us for help. If you have any questions, please do not hesitate to contact us. Valuation is our life. Before leaving a neutral or negative comment, contact us for a better solution. We will reply to all the news as soon as possible. Thank you in advance for your patience.
Thank you for your visit, we will do our best to serve you!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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